I. Data Collection and Purpose
To provide our online services, MUST collects customer, administrator, and other supporting data.
Administrator Data: This refers to information you provide during registration, such as your name, address, phone number, email address, and aggregated usage data linked to your account.
Business Data: This refers to information that can identify an enterprise, either alone or in combination with other information. This includes data submitted directly when you use our website, products, or services, or when you interact with us. For example, when you create an account, contact us for support, or use our website, we may collect information via cookies and other technologies.
Where permitted by law, we may also gather data from public and commercial third-party sources, such as industry statistics from other companies.
The data we collect depends on your interactions with MUST, the websites you visit, and the products and services you use. This may include your name, gender, business name, address, email, phone number, login details, etc.
We also collect any information you provide directly, such as customer support inquiries or messages sent to us. If you opt not to provide business data, we may not be able to offer you our products or services or resolve your issues effectively.
This information helps us understand your device usage and operational patterns, which we use for internal analysis and system improvement purposes.
Generally, we will only use your data for the purposes outlined in this policy or those we explain when collecting it. However, if local laws allow, we may also use your information for other legitimate purposes (e.g., public interest, research, statistical analysis).
II. Sharing Your Information
We may disclose your business information to the following entities:
Group Companies and Partners: We may share data with group companies or partners handling business data as described in this privacy notice or at the time of collection.
Third-Party Service Providers: This includes distributors, installers, and other service providers who assist in operations such as power station management. We only share data with these third parties as necessary to fulfill our contract with you.
Legal and Regulatory Compliance: We may disclose your business data when required by law, to enforce our legal rights, or to protect the vital interests of you or others. This includes disclosure to law enforcement agencies, regulators, or other relevant third parties.
Business Transactions: In the event of a merger, acquisition, or sale of all or part of our business, we may share your data with potential buyers, subject to the same privacy terms.
With Your Consent: We will disclose data to other parties only with your express consent.
III. Cookies
Cookies are small data files stored on your device when you visit our website. They help improve your user experience by remembering preferences like language settings, font size, and browsing choices. This prevents you from having to reconfigure settings with each visit.
We do not use cookies for any purposes beyond those stated in this policy. You can manage or delete cookies through your browser settings. Please note, blocking cookies may affect the functionality of our website.
IV. Access and Modification of Your Business Data
You should ensure the accuracy of your submitted data. We will make reasonable efforts to keep it up to date.
Under applicable law, you have the right to:
Access the data we hold about your business.
Request updates or corrections to any inaccurate data.
Restrict or object to certain data processing activities.
Request the deletion of your data.
To exercise these rights, please contact us via email. In some cases, a written request may be required. We reserve the right to deny requests that are deceptive or harmful to others’ privacy.
If we process your data based on your consent, you have the right to withdraw that consent at any time. However, this does not affect the legality of processing prior to withdrawal or other legal bases for processing.
If you believe our data processing is not in compliance with relevant laws, you may contact the appropriate data protection authority. For EU-based individuals, you can find contact information for data protection agencies at: EC Data Protection Authorities
V. Data Security
We implement appropriate technical and organizational measures to safeguard your business data. This includes the use of Secure Sockets Layer (SSL) encryption to ensure secure data transfer between your browser and our network.
VI. Global Data Transfer
As a multinational organization, MUST may process your business data in countries where we operate, which may have different data protection laws. We take measures to ensure compliance with this privacy policy and applicable laws when transferring your data internationally.
For example, when transferring data from the EU to a third country with lower data protection standards, we use legal mechanisms like Standard Contractual Clauses or seek your consent before proceeding with the transfer.
VII. Data Retention
We retain business data as long as necessary for legitimate business purposes, such as providing services or complying with legal obligations. Once data is no longer required, we will securely delete or anonymize it. If deletion is not possible, we store it securely and restrict further processing until it can be deleted.
VIII. Your Data Protection Rights
You have the following rights concerning your business data:
Access: Request a copy of your data.
Correction: Request correction of any inaccurate or incomplete data.
Erasure: Request deletion of your data under certain circumstances.
Restriction: Limit the processing of your data in specific situations.
Portability: Transfer your data to another organization.
Objection: Object to certain types of data processing, such as direct marketing.
Automated Processing: Object to automated decision-making or profiling.
If we reject your request, we will provide a clear explanation. You also have the right to file a complaint with the relevant data protection authority.
IX. Consent
By accepting this Privacy Notice, you consent to MUST processing your business data for the purposes outlined in this policy. If we request sensitive data, we will explain the reason and how we plan to use it. You can withdraw your consent at any time by contacting us at: service@mustenergy.com.
X. Complaints
If you are dissatisfied with how we handle your data or wish to lodge a complaint, you may contact the relevant regulatory authority or data protection officer.
XI. Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in legal, technical, or business practices. When we do, we will notify you as required. If necessary, we will obtain your consent for significant changes.
XII. Contact Us
If you have any questions or concerns regarding this policy, please contact us at: service@mustenergy.com.
